FAQ
Frequently Asked Questions
Below you will find answers to common questions about our products, orders, shipping, and more.
Shopping with Viphoric
Q: Are your products authentic?
Yes. All products sold on Viphoric.com are 100% authentic, sourced from certified European luxury distributors. We guarantee the originality of every item.Q: Where are your products shipped from?
Our items ship from warehouses located in Sweden, Italy, Germany, and Spain. This ensures fast and secure delivery across Europe and beyond.Q: Do I need to create an account to shop?
No, but creating an account allows you to track orders, save favorites, and receive exclusive offers.Q: I forgot my password, what should I do?
Go to the login page and click on “Forgot Password” to receive a reset link via email.
Shipping & Delivery
Q: Which countries do you ship to?
We ship worldwide. Delivery times and shipping fees vary depending on your location. You can check this during checkout.Q: How long does delivery take?
- Sweden & EU countries: 3–7 business days
- Non-EU countries: 5–10 business days (customs may apply)
Q: Will I have to pay customs or duties?
Customers outside the EU are responsible for any applicable customs duties or import taxes. EU customers will not incur extra customs fees, VAT is included in the prices.Please visit our Shipping & Delivery Policy page for more details.
Returns & Refunds
Q: Can I return an item?
Yes, we accept returns within 14 days of delivery. Items must be unused and in original condition with tags and packaging intact.Q: How do I request a return?
Contact our customer service at support@viphoric.com with your order number and reason for return. We’ll guide you through the process.Q: Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.Please visit our Returns & Refund Policy page for more details.
Payments & Security
Q: What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), Klarna (available in select countries), and other secure checkout options. Additional payment methods may be introduced without prior notice.Q: Is my payment information secure?
Absolutely. Viphoric uses SSL encryption and secure payment gateways to protect your personal and payment information.
Brands & Products
Q: Which brands do you sell?
We carry a curated selection of well-known designer fashion brands such as Gucci, Versace, Balenciaga, Prada, Michael Kors, Tommy Hilfiger, Valentino and more.Q: Why do some items sell out quickly?
We offer exclusive access to limited-stock items from luxury designer collections. Our inventory is synced with the supplier’s real-time stock system, which is shared across multiple retailers. As a result, popular items may become unavailable at short notice. We recommend placing your order promptly to secure availability.
Customer Service
Q: How can I contact you?
You can reach us through our Contact Us page or email us directly at support@viphoric.com. We typically respond within 24 hours.Should you need help with something not listed above, please feel free to reach out.