Returns & Refunds Policy

Effective Date: July 1, 2025

At Viphoric, we are committed to ensuring the satisfaction of our customers. If you are not fully satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

14-Day Return Window

You have the right to return your item or items within 14 calendar days from the date of delivery, in accordance with European Union consumer protection regulations.

Conditions for Returns

Items must be unused, in original condition, and include all tags, labels, dust bags, authenticity cards, and packaging.
Items must be returned in the same box or in equivalent protective packaging.
Perfumes, cosmetics, underwear, and earrings are not eligible for return for hygiene reasons.
Return requests must be submitted (and item shipped back) within 14 calendar days of delivery.

Return Process

Submit a Return Request: Please fill in the Returns Form at the bottom of this page. Make sure to include your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Instructions: After reviewing your request, we will confirm your eligibility and provide the appropriate return address for the warehouse (Italy, Germany, Spain, Sweden, etc.) handling your item.
Ship the Item: Send the item using a tracked courier service of your choice. For a smooth and timely return process, pleaes use a reliable courier such as UPS, DHL, or FedEx. Returns sent via local postal services often experience long delays and may unfortunately be refused upon delivery at the warehouse/s.
Inspection and Refund: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5 to 10 business days.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, incorrect, or defective item. If you use our prepaid return label, the cost will be deducted from your refund unless stated otherwise.

Items Not Eligible for Return

Products returned after the 14-day period
Used or worn items
Items without original tags, packaging, or accessories
Final sale or clearance items

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 3 days of delivery. Include your order number and clear photographs of the issue. We will arrange either a replacement or refund as appropriate.

Contact Us

If you have any questions regarding returns or your order, please contact us at support@viphoric.com.
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Central European Time

Viphoric – Returns Form

Please fill out this form to request a return or refund.

1. Customer Information

Full Name:

Order Number:

Email Address:

Phone Number (optional):

Address (order's shipping address):

2. Product Information

Product Name:

SKU/Item Code:

Quantity:

Defective?

3. Reason for Return (select one)

Other reason (if applicable):

4. Photo Evidence (required if item is defective)

To help us process your return quickly, please provide clear photos showing:

The item from multiple angles
Original tags attached
Packaging
Any visible defects (if applicable)

While this form does not support photo uploads, you can easily send your images by replying to your confirmation email or directly emailing them to support@viphoric.com.

5. Acknowledgment

This return request complies with the 14-day return period.

The item(s) are unused, undamaged, and in original packaging with all tags.

I understand that return shipping is at my expense (unless defective or wrong item received).

As an option, you can email us at support@viphoric.com with the details and photos if applicable.